Table of Contents
1 Introduction
1.1. The increased importance of service innovation – 8
1.2. A synthesis perspective on service innovation – 9
1.3. Innovation policies and non-innovation policies – 13
1.4. Advances and challenges in impact assessment – 15
1.5. Market failures and system failures – 21
1.6 Conceptual framework and research question – 23
1.7 Research approach – 24
1.8 Contribution to academic literature – 30
1.9 Outline of the thesis – 33
2 Sectoral systems of innovation
2.1 Introduction – 36
2.2 Theoretical bases and main concepts – 36
2.3 Functions and phases of innovation systems – 49
2.4 Market failures and system failures – 54
2.5 Innovation policies and non-innovation policies – 63
2.6 Contribution to academic literature – 77
3 Specification: service innovation
3.1 Introduction – 80
3.2 Taxonomies of service sectors and innovation patterns – 82
3.3 Market failures and system failures – 87
3.4 Innovation policies and non-innovation policies – 96
3.5 Contribution to academic literature – 106
4 Domain description: Internet video services
4.1 Introduction – 108
4.2 Description, demarcation and statistics – 109
4.3 Value network – 118
4.4 Six dimensions of innovation – 126
4.5 Internet video services in the Netherlands – 129
5 Case study methodology
5.1 Introduction – 140
5.2 Selection of impact assessment methodology: case study – 141
5.3 Case study approach – 144
5.4 Case study selection: Internet video services in the Netherlands – 150
5.5 Selection of interviewees – 151
5.6 Interview protocol and interview questions – 154
5.7 Data analysis – 158
5.8 Limitations – 162
6 The innovation system: demarcation and tipping point
6.1 Introduction – 164
6.2 Demarcation – 164
6.3 Tipping point between the formative and growth phases – 177
7 Market failures and system failures
7.1 Introduction – 182
7.2 Market failures – 184
7.3 System failures – 192
7.4 Conclusion and validation – 217
8 Innovation policies and non-innovation policies
8.1 Introduction – 222
8.2 Market failures – 228
8.3 System failures – 239
8.4 Interactions in the policy mix – 249
8.5 Conclusion and validation – 260
9 Conclusion, contribution and future research
9.1 The impact of the policy mix on service innovation – 270
9.2 Contribution to academic literature – 285
9.3 Policy implications – 286
9.4 Limitations and suggestions for further research – 289
References – 292
Annex A Interviewees – 318
Annex b Study introduction and questions sent to interviewees – 322
Annex c Coding issues and solutions – 324
Annex D Coding of statements about the impact of policies – 326
Samenvatting – 330
CV – 338
Abstract
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